Store Policies

Everything here is pre-owned unless we say otherwise. Vintage items carry the story of their years — light wear, storage marks, and the occasional scribbled-on label are part of the charm. We do our best to describe what we see, note any known flaws or restoration work, and photograph each item honestly. Please look over the photos and condition notes before you buy.

Records & media: Condition grades describe what we observed, but playback can vary depending on your equipment. When we've cleaned, visually inspected, or play-tested an item, we say so right in the listing.

Audio equipment: Unless a listing says an item was fully serviced and tested, don't assume it's been gone through top to bottom. We list known defects, included accessories, and any testing we performed so you know exactly what you're getting.

Because every item here is a one-of-a-kind vintage piece, we don't accept returns for change of mind. That said, we're real people running a small family shop, and we want you to be happy with your find. If something's not right, tell us.

If an item arrives damaged, is materially different from its listing, or turns out to have a defect we didn't disclose, contact us within 3 days of delivery with your order number and a few photos. We'll look at the facts and make it right on a case-by-case basis — whether that's a refund, a partial refund, or a replacement if we have one.

A quick note on playback: vintage media and equipment can be sensitive. If a cassette gets chewed up by a worn-out deck, or a record skips on an uncalibrated turntable, that's the gear's doing, not a defect in what we sold. We can't cover damage caused by your playback setup. But if you're ever unsure whether something's a real issue, just ask — we're glad to help troubleshoot.

Nothing in this policy removes any consumer rights you may have under your local laws.

Orders generally ship within 1–2 business days of payment. We pack every item carefully — records in proper mailers, gear double-boxed when it needs it — and tracking is provided whenever the carrier offers it.

Please double-check your shipping address before placing an order. We're not responsible for delays caused by carriers, weather, customs, or an incorrect address, but if something goes sideways in transit we'll do what we can to help you chase it down with the carrier. If a package arrives damaged, snap a few photos of the item and the packaging and send them our way right away.

Need to cancel or change an order? Let us know as quickly as you can — if it hasn't shipped yet, we'll usually be able to sort it out. Once an order is in the mail, we can't recall it, but we'll help however we can. Because our inventory is one-of-a-kind, an item is only yours once payment is accepted and it's marked unavailable to other shoppers.

We collect only the information needed to fulfill your order and help you with support — things like your name, address, email, and payment details. We use it to ship your order, answer your questions, and keep you posted if something comes up. We share details with our payment and shipping partners only as needed to complete your order, and we don't sell your information.

Questions about a listing, an order, or a policy? We'd love to hear from you. Reach out and we'll get back to you as soon as the trail allows.

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